In order for an attendee to receive a certificate of completion for any of our courses they must be in attendance for a minimum number of hours. Attendees are not permitted to miss more than 10% of the total hours for any given class. For example for a 40 hour class, a student can only miss 4 hours.
In addition to the attendance requirement there may be specific course requirements in order to successfully complete a course and receive a course certificate. These requirements, when applicable, will be covered during the first day of a course.
The final decision on whether or not a certificate is issued rests with the instructor.
In some instances classes may be cancelled due to low enrollment or an instructor emergency. Every effort will be made to give as much advanced notice of a class cancellation as possible.
In the event FactualDiagrams.com cancels a class a full refund will be issued.
Under no circumstances will FactualDiagrams.com be responsible for any travel expenses, non-refundable or otherwise, incurred as a result of canceling a course.
The amount of a refund is based on whether or not the registration is closed for a class, at the time the request for the refund is received and the time from the refund request to the class date.
Full refunds (less a $50 processing fee) are available for paid registrations cancelled more than 30 days prior to the start of the class.
A refund of 50% of the tuition amount will be made for requests received between 30 and 14 days before the class start date.
Under NO Circumstances will a refund be given if the request is made within 14 days before the class start date unless the class is cancelled due to unforeseen acts of nature.
Once a class is marked "registration is closed" as indicated on the current schedule for that class, refunds are limited to 50% of the tuition paid regardless of the number of days prior to the start of the class.
Registration for our courses must be done by completing a registration form regardless of your payment method. One form must be completed for each student, but payment can be combined. The registration form can be sent by mail, fax, or e-mail.
Due to the limited seating in our classes, we must receive full payment, or a copy of your Government purchase order to guarantee your seat in our course. Full payment must be received no later than 14 days prior to the first day of the class.
We accept cash, checks, or Government purchase orders; please include your method of payment or signed Government purchase order with your completed registration form. Make checks payable to: FactualDiagrams.com
VISA, Mastercard, Discover, and American Express cards are accepted online only, using our secure merchant server, PayPal. Currently we are not able to accept credit card numbers via fax, e-mail or phone. If you are paying by credit card please submit a copy of your PayPal receipt with your registration form.